make a home insurance claim


Claim Home Insurance - Home Insurance


Buying a new home can be one of life’s most exciting milestones, but covering yourself without homeowners insurance can also be expensive. Home insurance can give you the peace of mind you need, knowing that certain damages and losses will be covered in the event of a disaster. However, you may not always know when to make a claim.

Owner of Insurance Brokers Group in Chesterfield, Missouri, John Espenschied has been helping homeowners and businesses with their insurance needs for over 20 years. He pointed out that many homeowners aren’t sure when to file a claim.

We spoke to an expert who shared information about home insurance and tips on how to report a claim.

When can I make a claim on home insurance?

There are various situations in which a homeowner must make a claim. In general, a good first step is to check your insurance policy and talk to your insurance company to see what risks are covered.

So what does home insurance cover? Below are some of the most common causes of loss you may encounter.

cover type detail Default policy Additional policy or confirmation required
theft and vandalism Standard household insurance includes coverage if your home or belongings are destroyed or stolen. ✔️
fire Many causes of house fires are usually covered by insurance. ✔️
hail and wind Standard policies usually provide adequate protection against hail and storms, but if you live in a high-risk area, you may need additional coverage. ✔️ ✔️
blow up If an explosion occurs in or around your home, our normal policy is to cover the damage caused by the first explosion. ✔️
Falling object Falling satellites, asteroids, meteors, space debris, etc. are usually covered by standard home insurance. ✔️
flood Floods are treated differently than water damage and often require separate coverage. ✔️
Drill If you live in a hurricane-prone area, you may need additional hurricane insurance to cover the risk of flooding and other damage not normally covered by standard homeowners insurance. ✔️
type Mold is usually only covered if it is caused by a hazard covered by insurance. So if you live in an area or property that is prone to mold, you should consider additional coverage. ✔️

*Use this table only as a guide as every guideline is different and may or may not cover different hazards.

Protection may vary depending on provider and policy chosen. For example, water damage coverage can be difficult and often has specific limits.

«If you have water damage from a burst pipe, check your insurance records to determine if the water damage is excluded or limited,» said Nicole Shackett, an attorney with the Florida Insurance Litigation Group. policy limits water damage coverage to $10,000 per event, but $20,000 per period of insurance in the event of multiple claims during the period of insurance.»

First-time home buyers may also approach policies differently based on their specific needs.
To be on the safe side, always read the policy carefully before purchasing and discuss any questions with a representative.

When to start the claim process

Once damage has occurred, you should consider contacting your insurance company. Generally, the sooner you initiate a complaint, the sooner your issue will be resolved, as you will need to follow our complaints procedure.

contact insurance company

Experts generally recommend not wasting time filing complaints. David Adler, president and owner of Adler Insurance Group, an Allstate insurance agency in the Denver area, said taking the time to check with the insurer and the hazards on the policy can also be an important step. I added that it is possible.

«Ask them if that particular loss is covered by their policy,» Adler said. If it exceeds the amount of damages, it probably isn’t worth the claim.»

Many potential questions about specific losses and home insurance claims can be resolved by speaking directly to the provider.

fill out a complaint form

After making a claim, the insurance company can usually send you an emergency reduction. To that end, insurance companies may want to know certain details of your application so that they can send you proper assistance. These typically include:

  • personal information
  • police number
  • location of the leak
  • incident date
  • cause of loss
  • loss estimate

Most insurance professionals recommend providing photographic or video evidence to support your claim whenever possible, as it goes a long way in substantiating your claim.

Get your complaint checked

When a claim is submitted, insurance companies typically send an insurance adjuster to assess the situation and submit an official report for approval of the claim. Her Espenschied of Insurance Brokers Group offered friendly expert advice to homeowners at this stage.

“If there is damage, have an appraiser inspect the property before making an estimate for the damage,” says Espenscheid. “When they are gone, your only source of information will be the paperwork they have about you. may occur.»

Help prevent further damage

In the meantime, the house needs to be taken care of while waiting for the situation to be resolved. Experts recommend minimizing the damage.

John Butkus, Director of Property Claims for Country Financial, shared some tips for homeowners to mitigate major damage. This includes keeping your home clean, fixing broken windows, and covering holes with tarps. Butkus also recommends keeping basic repair receipts, including items purchased for repair.

Insurance Litigation Group Shackett recommends that homeowners keep copies of all signed documents. «When I sign contracts with contractors, work permits, or other documents, I use my phone to take pictures of the entire document,» he said. «What, when, with whom and for what?»

make an appointment with an insurance adjuster

Your insurance company will usually contact you within a few days to set up an interview with an insurance adjuster. Adler recommended that his contractor be present at the surveyor’s inspection. give. In some cases, it may be tempting to hire an official surveyor.

Espenschied advises customers to «make a list of damaged items and don’t be afraid to get a second opinion from an independent external evaluator.»

complete repair

After checking with the insurance adjuster, you may need to wait until the insurance company’s claim check is complete. Payments can be made in multiple installments, so you can work in stages while doing temporary repairs, replacing items, or making permanent repairs.

On the other hand, if you have other expenses such as leaving home, it can be expensive. Fortunately, most homeowners policies include additional costs as a result of insured events such as accidents. For example, eating out or staying at a hotel. Butkus says some providers can even write checks to policyholders on the spot.

Tips for reporting home insurance losses

There are a few things you can do to make the home insurance claim process easier. For example: B. Submit all supporting documentation required to obtain home insurance.

  • Keep a running inventory of the house. Knowing what you have makes it easier to replace if it breaks. Keep an inventory of what you have, including a brief description, when it was purchased, and its value.
  • Save your evidence. Anything you can provide to prove the damage will help the insurance company when making a home insurance claim.
  • Keep an extra copy: Store documented inventory outdoors where it is protected and cannot be damaged in the event of loss. You can also use the mobile app to track your belongings and store photographic evidence.
  • Keep your photos up to date: Many homeowners don’t think about taking pictures until the actual incident happens, but being proactive can help.

Questions before filing a complaint

It can be difficult to determine if filing a home insurance claim is the right decision. Adler shared some considerations homeowners should consider before starting the process. includes. Submitting too many claims over a period of time can cause insurance companies to raise premiums or even not renew your policy. You should also consider whether the loss was due to poor maintenance, as this may affect your eligibility for payment.

Other important questions are whether the damage is serious and whether the deductible exceeds the cost of the repair. It may not be worth filing a claim for minor damage where you can pay more than it actually costs to repair the damage. Hmm.

Terminology to know when making a home insurance claim

There are some common terms and phrases you’ll come across when making a home insurance claim.

Home insurance period meaning
Current Present Value (ACV) The actual present value is the item’s value after depreciation.
Replacement Value (RCV) Reacquisition costs reimburse the cost of repairing or replacing a home at its current market value, without any deduction for depreciation.
value insurance Value insurance refers to maintaining the compensation value commensurate with changes in the value of a home.
Extra Living Expense (ALE) Additional Living Expenses provides a monetary reimbursement for homeowners if they become uninhabitable due to an insurance loss.
Adjuster An insurance adjuster is another name for an insurance agent for your home insurance company.
approval An addendum is an addition, change, or update to the original home insurance policy.
market price The market value is the total value of the property based on what you paid for the property and may differ from the insured value of the home.

What should I do if my insurance claim is denied?

Just because you file a claim doesn’t mean it will be approved. The insurer will normally provide written notice of its decision regarding the insured event.

It is not always possible to dispute a denied insurance claim, especially if the damage is not a listed peril. If you believe you need to cover your damages, you have a period of time to formally appeal or advise public experts on your next steps. However, there is no guarantee that your application will be approved.

Frequently Asked Questions

Will my premiums go up if I make a home insurance claim?

Filing a home insurance claim can affect home insurance costs depending on the severity of the accident. Insurance companies can see how many other claims you have when setting future premiums.

How long do insurance claims stay on your file?

Claims are typically kept on file for an average of three years. Some more serious claims may stay on file longer and some insurers may have a longer claims history.

make a home insurance claim


Claim Home Insurance - Home Insurance


Buying a new home can be one of life’s most exciting milestones, but covering yourself without homeowners insurance can also be expensive. Home insurance can give you the peace of mind you need, knowing that certain damages and losses will be covered in the event of a disaster. However, you may not always know when to make a claim.

Owner of Insurance Brokers Group in Chesterfield, Missouri, John Espenschied has been helping homeowners and businesses with their insurance needs for over 20 years. He pointed out that many homeowners aren’t sure when to file a claim.

We spoke to an expert who shared information about home insurance and tips on how to report a claim.

When can I make a claim on home insurance?

There are various situations in which a homeowner must make a claim. In general, a good first step is to check your insurance policy and talk to your insurance company to see what risks are covered.

So what does home insurance cover? Below are some of the most common causes of loss you may encounter.

cover type detail Default policy Additional policy or confirmation required
theft and vandalism Standard household insurance includes coverage if your home or belongings are destroyed or stolen. ✔️
fire Many causes of house fires are usually covered by insurance. ✔️
hail and wind Standard policies usually provide adequate protection against hail and storms, but if you live in a high-risk area, you may need additional coverage. ✔️ ✔️
blow up If an explosion occurs in or around your home, our normal policy is to cover the damage caused by the first explosion. ✔️
Falling object Falling satellites, asteroids, meteors, space debris, etc. are usually covered by standard home insurance. ✔️
flood Floods are treated differently than water damage and often require separate coverage. ✔️
Drill If you live in a hurricane-prone area, you may need additional hurricane insurance to cover the risk of flooding and other damage not normally covered by standard homeowners insurance. ✔️
type Mold is usually only covered if it is caused by a hazard covered by insurance. So if you live in an area or property that is prone to mold, you should consider additional coverage. ✔️

*Use this table only as a guide as every guideline is different and may or may not cover different hazards.

Protection may vary depending on provider and policy chosen. For example, water damage coverage can be difficult and often has specific limits.

«If you have water damage from a burst pipe, check your insurance records to determine if the water damage is excluded or limited,» said Nicole Shackett, an attorney with the Florida Insurance Litigation Group. policy limits water damage coverage to $10,000 per event, but $20,000 per period of insurance in the event of multiple claims during the period of insurance.»

First-time home buyers may also approach policies differently based on their specific needs.
To be on the safe side, always read the policy carefully before purchasing and discuss any questions with a representative.

When to start the claim process

Once damage has occurred, you should consider contacting your insurance company. Generally, the sooner you initiate a complaint, the sooner your issue will be resolved, as you will need to follow our complaints procedure.

contact insurance company

Experts generally recommend not wasting time filing complaints. David Adler, president and owner of Adler Insurance Group, an Allstate insurance agency in the Denver area, said taking the time to check with the insurer and the hazards on the policy can also be an important step. I added that it is possible.

«Ask them if that particular loss is covered by their policy,» Adler said. If it exceeds the amount of damages, it probably isn’t worth the claim.»

Many potential questions about specific losses and home insurance claims can be resolved by speaking directly to the provider.

fill out a complaint form

After making a claim, the insurance company can usually send you an emergency reduction. To that end, insurance companies may want to know certain details of your application so that they can send you proper assistance. These typically include:

  • personal information
  • police number
  • location of the leak
  • incident date
  • cause of loss
  • loss estimate

Most insurance professionals recommend providing photographic or video evidence to support your claim whenever possible, as it goes a long way in substantiating your claim.

Get your complaint checked

When a claim is submitted, insurance companies typically send an insurance adjuster to assess the situation and submit an official report for approval of the claim. Her Espenschied of Insurance Brokers Group offered friendly expert advice to homeowners at this stage.

“If there is damage, have an appraiser inspect the property before making an estimate for the damage,” says Espenscheid. “When they are gone, your only source of information will be the paperwork they have about you. may occur.»

Help prevent further damage

In the meantime, the house needs to be taken care of while waiting for the situation to be resolved. Experts recommend minimizing the damage.

John Butkus, Director of Property Claims for Country Financial, shared some tips for homeowners to mitigate major damage. This includes keeping your home clean, fixing broken windows, and covering holes with tarps. Butkus also recommends keeping basic repair receipts, including items purchased for repair.

Insurance Litigation Group Shackett recommends that homeowners keep copies of all signed documents. «When I sign contracts with contractors, work permits, or other documents, I use my phone to take pictures of the entire document,» he said. «What, when, with whom and for what?»

make an appointment with an insurance adjuster

Your insurance company will usually contact you within a few days to set up an interview with an insurance adjuster. Adler recommended that his contractor be present at the surveyor’s inspection. give. In some cases, it may be tempting to hire an official surveyor.

Espenschied advises customers to «make a list of damaged items and don’t be afraid to get a second opinion from an independent external evaluator.»

complete repair

After checking with the insurance adjuster, you may need to wait until the insurance company’s claim check is complete. Payments can be made in multiple installments, so you can work in stages while doing temporary repairs, replacing items, or making permanent repairs.

On the other hand, if you have other expenses such as leaving home, it can be expensive. Fortunately, most homeowners policies include additional costs as a result of insured events such as accidents. For example, eating out or staying at a hotel. Butkus says some providers can even write checks to policyholders on the spot.

Tips for reporting home insurance losses

There are a few things you can do to make the home insurance claim process easier. For example: B. Submit all supporting documentation required to obtain home insurance.

  • Keep a running inventory of the house. Knowing what you have makes it easier to replace if it breaks. Keep an inventory of what you have, including a brief description, when it was purchased, and its value.
  • Save your evidence. Anything you can provide to prove the damage will help the insurance company when making a home insurance claim.
  • Keep an extra copy: Store documented inventory outdoors where it is protected and cannot be damaged in the event of loss. You can also use the mobile app to track your belongings and store photographic evidence.
  • Keep your photos up to date: Many homeowners don’t think about taking pictures until the actual incident happens, but being proactive can help.

Questions before filing a complaint

It can be difficult to determine if filing a home insurance claim is the right decision. Adler shared some considerations homeowners should consider before starting the process. includes. Submitting too many claims over a period of time can cause insurance companies to raise premiums or even not renew your policy. You should also consider whether the loss was due to poor maintenance, as this may affect your eligibility for payment.

Other important questions are whether the damage is serious and whether the deductible exceeds the cost of the repair. It may not be worth filing a claim for minor damage where you can pay more than it actually costs to repair the damage. Hmm.

Terminology to know when making a home insurance claim

There are some common terms and phrases you’ll come across when making a home insurance claim.

Home insurance period meaning
Current Present Value (ACV) The actual present value is the item’s value after depreciation.
Replacement Value (RCV) Reacquisition costs reimburse the cost of repairing or replacing a home at its current market value, without any deduction for depreciation.
value insurance Value insurance refers to maintaining the compensation value commensurate with changes in the value of a home.
Extra Living Expense (ALE) Additional Living Expenses provides a monetary reimbursement for homeowners if they become uninhabitable due to an insurance loss.
Adjuster An insurance adjuster is another name for an insurance agent for your home insurance company.
approval An addendum is an addition, change, or update to the original home insurance policy.
market price The market value is the total value of the property based on what you paid for the property and may differ from the insured value of the home.

What should I do if my insurance claim is denied?

Just because you file a claim doesn’t mean it will be approved. The insurer will normally provide written notice of its decision regarding the insured event.

It is not always possible to dispute a denied insurance claim, especially if the damage is not a listed peril. If you believe you need to cover your damages, you have a period of time to formally appeal or advise public experts on your next steps. However, there is no guarantee that your application will be approved.

Frequently Asked Questions

Will my premiums go up if I make a home insurance claim?

Filing a home insurance claim can affect home insurance costs depending on the severity of the accident. Insurance companies can see how many other claims you have when setting future premiums.

How long do insurance claims stay on your file?

Claims are typically kept on file for an average of three years. Some more serious claims may stay on file longer and some insurers may have a longer claims history.

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